Returns & Exchanges
At Divina Market, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your culinary experience. If you receive a damaged or incorrect item, our hassle-free return policy ensures a quick resolution within 14 days of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
For quality control purposes, please attach clear photos of the product, packaging, and the expiration date if reporting a defect.
Approval & Instructions
Once your request is reviewed, we will send you a return authorization and a prepaid shipping label for non-perishable goods.
Refund or Replacement
After we verify the returned items, we will immediately process a full refund to your original payment method or ship out a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing